Collection and Use of Personal Information
Personal information is generally information that can reasonably be used to identify or contact you. When you use our Services, we may collect and store personal information about you to provide our Services to you and improve the Services we provide to all of our users. Below are some examples of personal information we collect and how we use it.
Information You Provide Directly
Customer Services. When you contact us through any of our customer support channels, including email, web portals, and telephone support numbers, we collect personal information to track and respond to your inquiry and analyse and improve our Services.
Information Collected from Third Parties
We may supplement personal information you provide us with additional information obtained from publicly available sources, or from the Company, our affiliates and third parties with which we transact business.
Information Collected During Use of Services
App, Browsers and Device Information. As is the case with many websites, our Services automatically collect information when you visit them, including but not limited to browser characteristics, operating system, IP address and type of computer or mobile device.
Your Activity. We may collect information about how you use our Services, such as the types of content you view or engage with; the features you use; the actions you take; the people or accounts you interact with; and the time, frequency and duration of your activities. We use this information for a variety of purposes, including to tailor the Services to your preferences and otherwise improve your experience, to operate and administer the Services and to keep the Services secure. We may deploy various tracking technologies to collect this information operated by both us and third parties.
How We Use Your Personal Information
Administer Our Site and Services. We use your personal information to operate our Services and conduct and fulfil the transactions that you request.
Provide Customer Support. When you contact customer support, we may use or request personal information as necessary to answer your questions, resolve disputes, or investigate complaints.
Ensure the Security of Our Services. We may process your personal information to help monitor, prevent and detect fraud, enhance security, monitor and verify identity or access, and combat spam or other malware or security risks; improve and enforce our security measures.
Send Transactional Communications. We may process your personal information to send you transactional communications. This may include contacting you via email, telephone, push or in-app notifications or text-based messaging to inform you about updates to our Services, information about your account, or information about your guests related activities.
Post Testimonials. We may use personal information to post testimonials on our website and across our social media accounts.
Protect Our Rights and Interests. We may use personal information if we determine that it is necessary to protect our rights and interests.
Conduct Analytics, Research and Development. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our Services and customer communications, as well as to develop new products and offerings.
Other Purposes Described at the Time of Information Collection, Use, or Sharing. We may in some circumstances notify you or seek your consent to use your personal information in other ways, as described just before collection, usage, or sharing of your personal information.
Information Shared with Third Parties
We may share your personal information with third parties to provide or improve our Services. When we share your personal information with third parties, we require those third parties to handle and protect it in accordance with relevant laws and such third parties’ published privacy policies.
Our Service Providers. We may share information with service providers and contractors who work on our behalf for any of the stated uses of your information. Examples include service providers who provide assistance with your event, messaging gateway, technical support and customer service.
For Fraud and Legal Reasons. We may disclose your personal Information when we believe in good faith that disclosure is necessary to protect our rights or property; to protect the safety of you or others; to comply with the relevant laws; or to respond to a government, judicial or other legal request, such as law enforcement instructions, court orders, subpoenas, or warrants.
Business Transfers. We may disclose personal information in connection with a corporate transaction, change or dissolution, including for example a merger, investment or acquisition.
We save your personal and guests information at least until your account membership with us is terminated or 2 weeks after your event ends. After termination of your membership, at our discretion, your personal information may remain on our archived database and records or it may be deleted.
How We Protect Personal Information
We understand how important your privacy is to you, which is why we maintain appropriate physical, technical and administrative safeguards to protect the security and confidentiality of the personal information you entrust to us. Please note, however, that with current technology, the security of your personal information as it travels over the Internet or as it resides in any storage system cannot be guaranteed to be completely secure. We cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or text, since we have no way of protecting that information once it leaves and until it reaches us.
When you sign up for an account, you will establish a User ID and password. You are responsible for maintaining your password as confidential. You are responsible for any activity that occurs on your account as a result of you sharing your password with another or failing to protect it. We are not responsible for any loss or damage arising from your failure to maintain the confidentiality of your password and for any activity that occurs under your account.
If you correspond with us by email, text message or using web forms like a "contact us" feature on our Services, you should be aware that your transmission might not be secure from access by unauthorised parties.
Account Information Access and Deletion. In relation to some of our Services, you may be able to review, update or modify certain of the personal information that is stored in a user account set up with us by logging in to your account profile or by contacting us. We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or delete any information. Your right to delete your information is subject to our records retention policies.
Sharing. If you create an account or provide personal information on our Services you may have the opportunity to elect whether or not to share such information with third parties.
How to Contact Us
Better guests management
Collaborate with family members or your partner and contribute to the same list
Better RSVP and invitation
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Better tables management
Set custom seating layout, assign guest to table with 2 clicks
Better reception Check-In
Help your guest or let them self check-in for a faster, effortless and smooth registration process
Experience a live demo and see why wedding organizers rely on Weddie to manage their guests.
Contact us at 013 366 8560 and schedule your demo at a time that suits you.